Our goal is to help you find the products that are the perfect fit for your hair. We hope you will be completely satisfied with your products and we will accept any full-sized product for a return (no exchanges), if it is at least half full and received within 15 days of initial purchase.
All returns must be received at our facility within 7 to 10 business days of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy.
We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder. Please contact them directly.
What is your international return policy?
We do not accept international returns.
Can I exchange my item for something else?
Unfortunately, we do not offer exchanges on any items.
What are the steps to return products?
1. CONNECT WITH CUSTOMER CARE
If you would like to return an item purchased online, please contact Customer Care to initiate your return/exchange at THEREALIDEALGLOW@GMAIL.COM. Our Customer Care Team will be happy to assist with a return label for returns that meet our policy requirements. It is important that you contact Customer Care before you send in a return. We are not responsible for returns lost in transit that have not been communicated to Customer Care.
2. COMPLETE THE RETURN FORM & PRINT THE PRE-PAID RETURN LABEL
Return labels will be sent to the email address attached to your original order unless otherwise specified. Returns can only be processed if our Return form is included, and the desired action is specified.
3. PACK YOUR RETURN
Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.
All returns must be received at our facility within 7 to 10 business days of the return label being emailed - otherwise we will not be able to authorize the full refund. I purchased your products from an authorized retailer. Can I return them to you? If the products were not purchased directly through our website, we are not able to process a return. However, if you have specific questions please email us at THEREALIDEALGLOW@GMAIL.COM and we will assist you.
Can I return kits, sets, bundles, or duos?
Kits, sets, bundles, or duos are only eligible for returns if all the pieces of the kit, set, bundle, or duo are included in the return. Returns received that have not been discussed with Customer Care that is not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30-day return timeframe, products will be returned to the sender at their expense or donated.
What if I received an order with broken items, missing items, or my package is missing?
Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken and/or missing outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package. We are unable to assist after 15 days from when a package is marked as delivered. Any broken or damaged package will need to be returned to our facility for further investigation. From there, our team will send a replacement to your original address.
Where do you ship from?
All orders ship directly from our headquarters in New York. Our entire line of hair care products are created, formulated, and manufactured in the U.S. Each product is made with the highest attention to quality and detail.
What are the 2021 Holiday Shipping Deadlines?
To receive by 12/25*:
Choose Home Delivery by 12/15 2 PM EST
Choose 2-Day Delivery by 12/22 2 PM EST
*These shipping deadlines apply to domestic orders only. Please note due to increased volume, we do not guarantee a delivery date. Please shop early to get your order on time.
Do you offer free shipping?We offer FREE Standard Shipping on all U.S. merchandise orders $50 and over (excluding taxes—no promotion code needed).
FREE Standard Shipping orders are processed within 1-3 business days, depending on product availability. We cannot guarantee a date of arrival with our free ship option and orders typically take 3 to 5 business days to arrive once they have been processed and shipped out.
Where is my order?
You will receive an email as soon as your order has shipped with your tracking number.
What about express shipping?
For orders placed on Thursday with 2-Day shipping, your package will arrive on the following Tuesday, as this service does not include weekend delivery.
Orders placed over the weekend will be shipped out on the following Monday and arrive on Wednesday.
Can you ship to my P.O. box?
NO, we do not ship to P.O. boxes
Can you ship to my country?
If we do not currently ship to your country at this time we apologize and hope to serve you soon in the future. Please check back at a later date or email:THEREALIDEALGLOW@GMAIL.COM
It shows that my package was delivered but I do not have it, what do I do?
You will need to contact the chosen carrier with your tracking information. When you call them please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If the carrier is unable to locate your package, please email us directly at THEREALIDEALGLOW@GMAIL.COMAPO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.For additional restrictions to APO, FPO, and DPO addresses (See Restricted Hazardous Items).
For delivery to your country, please email THEREALIDEALGLOW@GMAIL.COM for details.
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